Organizational Change Management

PFS works with clients to define and deploy a tailorable set of change management approaches and tools across a broad range of implementations. PFS’ approaches are based on three key principles: 1) using the Project Management Book of Knowledge (PMBOK®) derived processes, templates, and tools; 2) applying Prosci® change management methods and tools; and 3) employing best practices and lessons learned from similar change management initiatives.

PFS has worked with clients to plan and manage a wide range of organizational change management initiatives, including:

• Working with the Veterans Health Administration’s (VHA) Office of Primary Care to evaluate alternatives and deploy changes to the Patient Aligned Care Team (PACT) models
• Developing a transformation plan for the VHA’s Employee Education System organization by conducting a current state assessment, benchmarking, setting the vision for the future state, and establishing a roadmap and implementation plan
• Providing comprehensive communications, training, implementation, and change management support related to the modernization of VHA Nursing Qualification Standards for over 93,000 nursing personnel nationwide
• Creating a master plan to guide the implementation approach of VHA’s Inclusion, Diversity, Equity, and Access (I-DEA) task force recommendations, create individual implementation plans, and provide program management support for the implementation of Executive Orders 13985, 14031, 14035 and subsequent Executive Orders
• Developing and managing requirements and providing communications support for VHA’s SimLEARN initiatives as it addresses an ever-growing body of Emerging Healthcare Technology solutions that currently lack simulated curricula for VHA providers to become competent in the clinical protocols for use in a clinical setting